lv88 Privacy Policy

1 Information Collection

lv88 collects the following types of information from users in order to provide its services. The information collection process is always conducted in a transparent and fair manner.

1.1 Information Provided Directly

When you create an account or use our services on the platform, the information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Email address and contact information
• Mobile number and mobile wallet information (bKash, Nagad, Rocket, Upay)
• Password and security-related information
• Financial transaction details — deposit and withdrawal records

1.2 Automatically Collected Information

When you visit our Site, certain information is collected automatically, such as:

• IP address and device type
• Browser type and operating system information
• Date, time, and duration of Site visits
• Pages visited and information about usage patterns
• Information obtained through cookies and similar tracking technologies

1.3 Information Received from Third Parties

We may sometimes receive information from legitimate third-party sources, such as identity verification services and fraud prevention agencies. This information is used solely to ensure the security of your account and the quality of our services.

2 Purpose of Information Use

lv88 uses collected information for the following legitimate purposes. We never use your information for unnecessary or unrelated purposes.

• Account management: To create, maintain, and manage your account.
• Service provision: To provide gaming services, deposit and withdrawal processing, and promotional benefits.
• Age verification: To ensure that only users aged 21 or above have active accounts.
• Financial transaction processing: To complete secure transactions via bKash, Nagad, Rocket, and Upay.
• Customer support: To provide effective support through live chat and email.
• Fraud prevention: To prevent unauthorized access, fraud, and money laundering.
• Site improvement: To analyze user experience and improve the quality of services.
• Legal compliance: To comply with applicable laws and regulations.

We never sell your information to third parties for marketing purposes without your explicit consent.

3 Information Sharing and Third Parties

lv88 generally does not share users' personal information with third parties. However, limited information may be shared in the following circumstances:

3.1 Service Providers

Necessary information may be shared with trusted service providers engaged to manage our technology infrastructure, payment processing, and customer support. These providers may only use the information for the specific purpose of delivering those services, and they are contractually bound by our privacy policy.

3.2 Legal Obligations

If a court, regulatory body, or law enforcement authority legally requests information, lv88 is obligated to provide it in accordance with applicable law. We will attempt to notify you in advance where possible, but this may not be possible due to legal obligations.

3.3 Fraud and Security

Necessary information may be shared with relevant authorities for the purpose of anti-money laundering (AML) and preventing fraudulent activity.

3.4 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such cases, you will be duly notified and the terms of this Policy will continue to apply to the protection of your information.

4 Cookie Policy

The lv88 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help the Site remember your preferences and session.

4.1 Types of Cookies

• Essential cookies: Essential for the core functionality of the Site — login sessions, security verification, and so on.
• Functional cookies: To remember your preferences and settings — language, layout, and so on.
• Analytics cookies: To monitor and improve the use of the Site — to understand which pages are visited most.

4.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some features of the Site to not work properly. Contact our support team to learn more about managing cookies.

5 Data Security Measures

lv88 applies industry-standard technical and administrative measures to protect your personal information. Our security framework is built on the following pillars:

• SSL encryption: All data transmitted between our Site and your browser is protected by SSL/TLS encryption, which keeps information safe from eavesdropping.
• Database encryption: Stored sensitive data — passwords, financial details — is kept using strong encryption algorithms.
• Access controls: Only authorized staff have access to your personal information, and only to the extent required by their responsibilities.
• Security audits: The integrity of the system is ensured through regular security audits and vulnerability testing.
• Two-factor authentication: Two-factor authentication is provided as an additional layer of security.
• Staff training: Our team members receive regular data protection training.

However, no method of transmitting information over the internet is 100% secure. We strive to ensure the highest level of protection, but cannot guarantee complete security. It is also your responsibility to keep your account password confidential and to notify us immediately of any suspicious activity.

6 Data Retention Period

lv88 does not retain your personal information beyond what is necessary. The retention period is determined according to the following policy:

• Active accounts: All information is retained for as long as the account remains active.
• After account closure: Due to legal and regulatory obligations, certain information may need to be retained for a period of time after an account is closed.
• Financial transaction records: Transaction records may be retained for an extended period to comply with financial reporting and anti-money laundering regulations.
• After the applicable period ends: Once the designated period has ended, information is securely deleted or anonymized.

7 User Rights

lv88 believes that users have the right to maintain control over their own information. You have the following rights:

7.1 Right of Access

You may request at any time to know what information we hold about you. This request can be made to our support team.

7.2 Right to Rectification

If there is any incorrect or incomplete information in your profile, you may request that it be corrected. Many details can be updated directly from your account settings.

7.3 Right to Erasure

You may request that your personal information be deleted. However, it may not be possible to delete certain information due to legal, regulatory, or contractual reasons.

7.4 Right to Object to Processing

In certain circumstances, you may object to specific processing of your information, particularly in the case of marketing communications.

7.5 Filing a Complaint

If you have any concerns about the processing of your information, please contact us first. We will attempt to provide a resolution as quickly as possible.

To exercise any of the rights above, please contact our support team.

8 Privacy of Minors

lv88 is strictly committed to protecting minors. Our services are for users aged 21 or above only. We do not knowingly collect or process personal information from anyone under the age of 21.

If we become aware that information from a minor is in our database, we will immediately delete that information and close the associated account. If a parent or guardian suspects that their child is using our platform, they should contact us immediately.

9 Third-Party Links and Services

Various game providers operate on our platform, such as Pragmatic Play, Evolution Gaming, Spribe, and others. These third-party providers operate under their own privacy policies. We are not responsible for their methods of data collection or use.

You are advised to review the relevant policies of these providers. However, lv88 always ensures that any game provider operating on our platform meets the standards of fair play and security.

10 Policy Changes

lv88 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you in the following ways:

• Displaying a notice on the Site's main page
• Sending a notification to your registered email address
• Noting the revision date at the top of this page

If you continue to use our services after any changes, you will be considered to have agreed to the updated policy. We recommend that you visit this page regularly.

11 Contact

If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us. Our dedicated support team is available 24/7 to assist you.