lv88 Terms and Conditions

1. Introduction and General Provisions

lv88 operates an online casino and sports betting platform for users in Bangladesh. These terms govern all services on the platform, gaming activities, financial transactions, and the rights and responsibilities of users.

By using our platform, you confirm that you reside in Bangladesh and are at least 21 years of age. Use of this platform by minors or anyone under the age of 21 is strictly prohibited.

lv88 reserves the right to modify these terms and conditions at any time. Continued use of the platform after updated terms are published will be taken as your acceptance of the new terms. It is your responsibility to review this page regularly.

2. Account Registration and Use

2.1 Eligibility to Register

To open an account with lv88, you must meet the following conditions:

• You must be at least 21 years of age.
• You must register with accurate and truthful information.
• Each person may operate only one account.
• You must register in your own name and must not operate an account on behalf of a third party.

2.2 Account Security

It is entirely your responsibility to keep your login details, password, and account information confidential. You are accountable for all activity that takes place on your account. If your account security is compromised, contact [email protected] immediately.

2.3 Account Closure and Suspension

lv88 may temporarily suspend or permanently close your account under the following circumstances:

• Providing false information or identity fraud.
• Operating multiple accounts.
• Bonus abuse or fraudulent activity.
• Repeated violations of platform rules.
• Registering while being a minor.

3. Deposit and Withdrawal Policy

3.1 Deposit Rules

bKash, Nagad, Rocket, and Upay payment methods can be used to deposit funds to lv88. The minimum deposit amount for each method is ৳300. All transactions are completed in Bangladeshi Taka (BDT).

• The deposit amount must be ৳300 or more.
• Deposited funds must come from a payment account in the same name.
• Deposits from third-party accounts are not accepted.
• lv88 reserves the right to reject any unusual or suspicious transactions.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests generally take 10 to 45 minutes to process. Account identity verification must be completed before withdrawals can be made.

• Withdrawn funds will be sent to the same payment method used for the deposit.
• It may not be possible to modify a withdrawal request once it has been submitted.
• Winnings earned from a bonus cannot be withdrawn until the bonus wagering requirements have been met.
• Transactions may be held if there is suspicion of fraudulent activity.

4. Bonus and Promotion Policy

4.1 Welcome Bonus

A 150% bonus is available on your first deposit at lv88, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives you a ৳1,500 bonus and a total balance of ৳2,500. Or, depositing ৳28,000 gives you the maximum ৳20,000 bonus and a total balance of ৳48,000.

4.2 Wagering Requirements

Wagering requirements must be met before bonus funds can be withdrawn. Wagering is calculated on the bonus amount only — not on the combined total of the deposit and bonus. The wagering requirement for the welcome bonus is 10 times. Example: ৳1,500 bonus × 10 = a total of ৳15,000 must be wagered before winnings earned from the bonus can be withdrawn.

4.3 Prohibition on Bonus Abuse

lv88 takes a strict stance against any form of bonus abuse. The following activities will be considered bonus abuse and may result in account closure:

• Claiming bonuses using multiple accounts.
• Using low-risk betting strategies to meet bonus wagering requirements.
• Coordinating with associated individuals to meet bonus conditions.
• Sharing bonus conditions with other users.

5. Gaming Rules

5.1 General Gaming Policy

All games available on lv88 — slots, live casino, sports betting, crash games, bingo, and others — are operated through fair and transparent technology. Game outcomes are determined by a Random Number Generator (RNG).

5.2 Technical Issues

If a game is left incomplete during a gaming session due to internet disconnection, a power outage, or any other technical issue, the related bet will be voided and the wagered amount will be returned to the account. However, lv88 reserves the right to reverse any incorrect winnings displayed as a result of a technical issue.

5.3 Sports Betting

In the sports betting section, bets are accepted up until the start of an event. In certain situations — such as a match being cancelled or unusual circumstances — bets may be voided and the wagered amount returned. Changed odds will apply for live betting.

6. VIP Program

The lv88 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback benefit differs at each tier:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Advancement to a higher tier depends on the user's gaming activity. lv88 reserves the right to modify the VIP program terms at any time.

7. Prohibited Activities

The following activities are strictly prohibited on the lv88 platform. Engaging in them may result in immediate account closure and forfeiture of all balances:

• Placing bets using bots, scripts, or automated software.
• Attempting to hack or gain unauthorised access to the platform's software or games.
• Transferring funds from an account through fraudulent means.
• Money laundering or illegal financial activity.
• Attempting to steal another user's account information.
• Impersonating a member of staff or representative of the platform.
• Running harmful or defamatory campaigns against the platform.

8. Privacy and Data Protection

lv88 is committed to protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure. Personal information is collected and used solely for the purpose of providing services. For more details, please read our Privacy Policy.

We may request your identity documents and other records for transaction verification and fraud prevention. The collection and storage of this information is fully secure and confidential.

9. Responsible Gaming

lv88 places the highest importance on responsible gaming. We believe gaming is a form of entertainment — not a source of income. Only those aged 21 or above (21+) may use our platform.

We provide a number of features to help users game safely. For more information on this, please read our Responsible Gaming page.

• Never bet more than you can afford.
• Do not treat gaming as a source of addiction.
• If you have a problem, contact us for support immediately.
• If you notice signs of a problem in yourself or someone you know, let us know.

10. Customer Support

The lv88 customer support team is available seven days a week, 24 hours a day. Support is available in both Bengali and English. Contact channels:

• Live Chat: Instant support directly through live chat on the platform.
• Email: [email protected]

For any dispute or complaint, please contact customer support in the first instance. We will do our best to resolve issues promptly and fairly.

11. Limitation of Liability

lv88 is not responsible for:

• Gaming sessions being disrupted due to internet disconnection or technical errors.
• Transactions being delayed due to server issues with third-party payment gateways (bKash, Nagad, Rocket, Upay).
• Account information being lost due to a user's own negligence.
• Services being disrupted due to natural disasters or other unforeseeable circumstances.

We always strive to ensure the highest level of protection, but the normal limitations of digital services apply to our platform as well.

12. Dispute Resolution

Any dispute between lv88 and a user will first be addressed through discussion. To resolve a dispute, please send a detailed description of your complaint to [email protected]. We will aim to respond within a reasonable time.

If a resolution cannot be reached through discussion, the dispute will be resolved through mediation with the agreement of both parties.

13. Intellectual Property

All content on the lv88 platform — logos, designs, text, graphics, software, and other elements — is the intellectual property of lv88. Using, reproducing, or distributing these for any purpose without prior permission from lv88 is prohibited.

14. Changes to Terms

lv88 may amend these terms and conditions at any time. You may be notified of the new terms the first time you access the platform after a change is made. Continued use of the platform after a change will be taken as your acceptance of the updated terms.

The most recently effective terms will always be published on this page. You are advised to review this page regularly.

15. Contact

For any questions or comments about these terms and conditions, please get in touch with us: